Terms of Use

1. The Services

Nave operates an online platform that enables homeowners or property managers to discover, evaluate, and connect with independent service providers. The Services are under active development. Features, functionality, and availability may change, and the Services may contain bugs, errors, or incomplete features. Nave does not pre-screen, vet, or conduct background checks on service providers and makes no representations regarding their suitability, qualifications, or compliance with licensing requirements.

Nave does not perform home services and does not employ, supervise, direct, or control service providers in any manner. Service providers are independent contractors who operate their own businesses and are not employees, agents, partners, or joint venturers of Nave. Any agreement for services is solely between the homeowner and the service provider, and Nave is not a party to such agreements. Nave makes no representations or warranties regarding the quality, safety, legality, suitability, licensing status, insurance coverage, or qualifications of any service provider or services obtained through the platform. Users are solely responsible for: (i) determining whether applicable law requires a service provider to be licensed for the specific services requested; (ii) verifying service provider credentials, licenses (if applicable), insurance, and qualifications before engaging their services; and (iii) ensuring that any unlicensed service provider they engage is legally permitted to perform the requested services under applicable state and local laws.

Subject to your compliance with these Terms, Nave grants you a limited, non-exclusive, non-transferable, and revocable personal license to access and use the Services for your personal purposes during the period that your account remains active. This license does not include any right to modify, adapt, translate, reverse engineer, decompile, disassemble, sublicense, or create derivative works based on the Services. Nave may revoke this license at any time, for any reason, with or without notice, except that Nave will provide reasonable notice where required by applicable law.

Nave may, from time to time, update, modify, or enhance the Services. Updates and changes may be frequent and may significantly alter features, functionality, or user experience. Updates that improve security, fix critical bugs, or ensure legal compliance may be mandatory for continued use of the Services, and Nave will provide notice of such mandatory updates where practicable. All other updates and modifications are optional, and users may continue to use prior supported versions of the Services in accordance with the version support policy available at joinnave.com/privacy. To the extent such versions remain available. Nave reserves the right to immediately discontinue support for prior versions of the Services.

Notwithstanding any notice periods specified in these Terms, Nave may implement critical security updates, patches, or modifications immediately and without prior notice when necessary to protect the security, integrity, or availability of the Services or to address urgent security vulnerabilities. Nave will use reasonable efforts to notify users of such changes as soon as practicable after implementation.

2. Eligibility and Accounts

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use the Services. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, whether or not authorized by you. You agree that Nave will not be liable for any losses or damages arising from unauthorized use of your account. You agree to provide accurate, current, and complete information during registration and to maintain and promptly update your account information to keep it accurate, current, and complete. If you are a service provider, you agree to accurately disclose your licensing status and to promptly update your profile if your licensing status changes, including if you obtain new licenses or if any licenses expire, are suspended, or are revoked. You agree to immediately notify Nave of any unauthorized use of your account or any other breach of security.

3. Acceptable Use

You also agree not to:

• Violate any applicable law or regulation;
• Misrepresent your identity, qualifications, or licensing status;
• Interfere with or disrupt the Services;
• Upload or transmit malicious code;
• Use the Services for any fraudulent, misleading, or abusive purpose;
• Attempt to derive the source code of the Services or any component thereof;
• Use the Services in any manner not expressly authorized by these Terms;
• Redistribute, rent, lease, or lend the Services to any third party;
• Remove, alter, or obscure any proprietary notices (including copyright and trademark notices) on the Services;
• Use automated systems, bots, or scrapers to access or collect data from the Services without Nave's prior written consent; or
• Attempt to gain unauthorized access to any portion of the Services, other users' accounts, or any systems or networks connected to the Services.

We reserve the right (but have no obligation) to review, refuse, or remove user content and to suspend or terminate accounts at any time, with or without notice, for violations of these Terms or for any other reason in our sole discretion, except where notice is required by applicable law. We shall have no liability to you or any third party for any such action.

4. User-Generated Content Standards

You agree to submit only content that: (a) is relevant to the Services and Nave's platform; (b) does not contain adult, obscene, or sexually explicit material; (c) does not contain harassment, hate speech, or discriminatory content; (d) does not violate the privacy or publicity rights of any third party; (e) is in a format and file type supported by the Services; (f) complies with all applicable content policies published by Nave; and (g) if you are a service provider, accurately represents your licensing status and clearly discloses any limitations on the scope of services you are legally permitted to perform based on your licensing status. Prohibited content types include, without limitation, non-consensual intimate imagery, child exploitation material, medical misinformation, and content designed to incite violence.

5. Fees and Payments

Certain features of the Services may require payment of fees, including subscription fees or per-listing fees. All fees are non-refundable unless otherwise expressly stated in writing by Nave. Payments are processed by third-party payment processors, and you agree to comply with their terms and conditions. Nave does not hold, transfer, or disburse funds between users. Nave reserves the right to change its fees at any time upon thirty (30) days' notice, which may be provided by posting updated fees on the Services or by email.

All fees are generally non-refundable. However, Nave may, in its sole discretion, provide refunds in the following circumstances: (a) technical failures that prevent access to the Services for more than 48 consecutive hours; (b) duplicate charges resulting from processing errors; or (c) charges made after a properly submitted cancellation request. Refund requests must be submitted in writing to hello@joinnave.com within thirty (30) days of the charge in question. Eligible refunds will be processed within fourteen (14) business days of approval and will be credited to the original payment method. Nave reserves the right to deny any refund request that does not meet these criteria or that Nave reasonably believes to be fraudulent or abusive.

6. Intellectual Property

All content, materials, software, and intellectual property contained in or made available through the Services, including but not limited to text, graphics, logos, images, software code, and design elements, are the exclusive property of Nave or its licensors. Except as expressly permitted in these Terms, you are granted no license to, and may not, reproduce, distribute, transmit, display, perform, or create derivative works of any portion of the Services or Content. All intellectual property rights not expressly granted herein are reserved to Nave and its licensors. You may not permit multiple users to access the Services through a single account, and you may not share your account credentials with others. Access is permitted on any number of devices, provided all such access is by you alone and complies with these Terms.

7. User Content

You retain ownership of content you submit, but grant Nave a worldwide, perpetual, irrevocable, royalty-free, fully sublicensable license to host, use, reproduce, modify, adapt, publish, translate, create derivative works from, display, distribute, and otherwise exploit such content in connection with operating, promoting, and improving the Services and Nave's business, in any media formats and through any media channels now known or hereafter developed.

If you provide Nave with any suggestions, comments, feedback, ideas, or other input regarding the Services or Nave's business (collectively, “Feedback”), you hereby assign to Nave all right, title, and interest in and to such Feedback, and Nave shall have the unrestricted right to use, disclose, reproduce, license, distribute, and otherwise exploit such Feedback for any purpose whatsoever, including without limitation the development, manufacture, marketing, and sale of products and services incorporating or based upon such Feedback, and to obtain patents, copyrights, trade secrets, trademarks, and other intellectual property rights in connection with such Feedback, all without any obligation of compensation, attribution, or accounting to you.

You represent and warrant that: (a) you have all rights necessary to submit such content; (b) the content does not and will not infringe, violate, or misappropriate any third-party intellectual property, privacy, publicity, or other rights; (c) the content does not contain any viruses, malware, or harmful code; (d) the content is not defamatory, obscene, or otherwise unlawful; (e) the content complies with all applicable laws and regulations, including if you are a service provider, that you possess all licenses, permits, and authorizations required by applicable law to perform the services you offer through the platform; and (f) if you are a service provider, your content accurately reflects your licensing status and clearly discloses any limitations on services you may legally perform. You agree to indemnify Nave for any breach of these representations and warranties.

8. DMCA

Nave respects the intellectual property rights of others and expects users to do the same. In accordance with the Digital Millennium Copyright Act (“DMCA”), Nave will respond to proper notices of alleged copyright infringement.

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible through the Services, please notify Nave's designated Copyright Agent by providing the following information in writing:

• (a) An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
• (b) A description of the copyrighted work that you claim has been infringed;
• (c) A description of where the material that you claim is infringing is located on the Services, with sufficient detail that we may locate it;
• (d) Your address, telephone number, and email address;
• (e) A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
• (f) A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Nave's designated Copyright Agent for notice of claims of copyright infringement can be reached at: hello@joinnave.com.

Upon receipt of a valid DMCA notice, Nave will remove or disable access to the allegedly infringing material and notify the user who posted such content. Users who believe their content was wrongly removed may submit a counter-notification in accordance with the DMCA. Nave may terminate the accounts of repeat infringers in appropriate circumstances.

9. Third-Party Services

The Services may include links to or integrations with third-party websites or services. Nave does not control, endorse, or assume any responsibility for any third-party services, and you access them at your own risk. Your use of third-party services is governed solely by the terms and policies of those third parties. Nave requires that all third-party services integrated with the Services comply with all applicable laws and regulations, including but not limited to data protection, privacy, and consumer protection laws. However, Nave disclaims all liability arising from your use of or reliance on third-party services.

10. Termination

We may suspend or terminate your access to the Services with thirty (30) days' written notice, or without notice if termination is for cause. Termination for cause includes violation of these Terms, if your use creates risk or legal exposure for Nave, or other material breaches. Upon termination, all licenses and rights granted to you under these Terms will immediately cease, and you must immediately cease all use of the Services. Sections 5, 6, 9, 10, 11, and 12 shall survive any termination of these Terms.

Following termination of your account, Nave may retain your user data for a period of ninety (90) days, after which all data will be permanently deleted from Nave's active systems, except as required to comply with legal obligations, resolve disputes, enforce our agreements, or as otherwise permitted by our Privacy Policy, which governs all data retention and deletion practices. Backup copies may persist in our systems for an additional thirty (30) days before permanent deletion.

11. Disclaimer of Warranties

The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, title, quiet enjoyment, and any warranties arising from course of dealing or usage of trade. You acknowledge and agree that the Services are currently offered as a minimum viable product and are under active development. The Services may contain bugs, errors, incomplete features, or experience unexpected downtime or performance issues. Nave does not warrant that the Services will be uninterrupted, error-free, secure, or free from viruses or other harmful components. Nave makes no warranties regarding the accuracy, reliability, or completeness of any content on the Services, the quality or conduct of any service providers, or the licensing status of any service providers. Nave does not verify, warrant, or guarantee that service providers are licensed, and the platform may include both licensed and unlicensed service providers. Users assume all responsibility for verifying licensing status and ensuring compliance with applicable licensing laws.

12. Limitation of Liability

To the maximum extent permitted by law, Nave will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or data, arising out of or relating to your use of the Services. You acknowledge that the Services are currently offered as a minimum viable product and may contain errors, bugs, or incomplete functionality, and you assume all risks associated with your use of the Services in their current developmental state. Nave's total aggregate liability arising out of or relating to these Terms or your use of the Services shall not exceed the amount you have paid to Nave in the twelve (12) months preceding the event giving rise to liability, or one hundred dollars ($100), whichever is greater.

13. Indemnification

You agree to indemnify and hold harmless Nave and its officers, directors, employees, and agents from any claims, damages, or expenses arising out of your use of the Services, your violation of these Terms, or your user content.

14. Governing Law and Venue

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-laws principles. Exclusive venue for any dispute shall lie in the state or federal courts located in Colorado.

15. Changes to These Terms

We may modify these Terms from time to time, particularly as the Services evolve from their current minimum viable product state. We will provide notice of material changes by posting the updated Terms on the Services with a new effective date or by sending notice to the email address associated with your account at least thirty (30) days before the changes take effect, except for changes required by law or necessary to address security concerns, which may be implemented immediately. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue use of the Services.

16. Contact Information

For questions about our Privacy Policy, data practices, contractor licensing verification, or the presence of both licensed and unlicensed service providers on our platform, please refer to our Privacy Policy or contact us at hello@joinnave.com.