Privacy Policy

Last updated: February 2026

This Privacy Policy is currently being finalized by our legal team. Your privacy is important to us. Below is a summary of how we handle your data:

1. Information We Collect

We collect information you provide when creating an account, including your name, email address, phone number, and property address. For service providers, we also collect business information, service categories, and credential documentation.

2. How We Use Your Information

Your information is used to match homeowners with appropriate service providers in their area. We use location data to calculate service distances and property data to facilitate job matching. We do not sell your personal information to third parties.

3. Information Sharing

Before a match is confirmed, your identity is protected. Homeowner addresses and contact details are only shared with a provider after you select them. Provider business names are only revealed after being selected for a job.

4. Data Security

We use industry-standard security measures to protect your data, including encrypted connections (HTTPS), secure authentication through Clerk, and PCI-compliant payment processing through Stripe.

5. Your Rights

You have the right to access, correct, or delete your personal data at any time. You can request account deletion through your account settings. We comply with applicable data protection regulations including CCPA.

6. Cookies & Analytics

We use essential cookies for authentication and session management. We may use analytics tools to improve platform performance and user experience.

A comprehensive privacy policy is being prepared by our legal counsel and will replace this placeholder. For questions, contact hello@joinnave.com.